FAQ

1) you have a Professional Team to supply the service?
Not only we have a professional team work (24/7) to check the items in game AH or the trade Channel, but also we have a professional World of Warcraft team which is made up of 30+ enthusiastic players, most of us have played WoW for more than 3 years. We are now raiding for Icc 10 Heroic , so that can supply the T4-T9 gears service now;


2) Do you have Any more Advantages than AH?

A: We can find most of the rare items, which it would spend you several days to look for;
B: We can help you to get the topic gears, for which you need raid days even weeks;
C: We can find the cheapest items for you to save your money;
D: You need not always to keep so much WoW gold to prepare for the rare items;
E: Items trading is more safe than gold;


3) How can I place the orders from Itemvendor.com?

Step 1: Choose what you want and add to your Shopping Cart;
Step 2: Click Check out and input the real information with which we can contact you;
Step 3: Select your game and realm;
Step 4: Our customer service will email (some times calling) to confirm your order when we received your payment;
Step 5: Our delivery Department will send the items to you in game mailbox;
Step 6: Our customer service will email to inform you to check your in game mailbox when the order finished;


4) What can I do when I can not find the items I want in your site?

We listed most of the items can be traded in game. If you can not find the items in our site, which you urgently need, please live chat us, our customer service will help you out;


5) How long does it take to get the items ?

Each item listed in our site have the Guarantee delivery time, approximately 12 Hours – several days, which depend on the rarity of them;


6) Can I change the items I bought, and how to do?

Yes, you can change the items any time before it was sent instead of your items received; because the sending and receiving is not the same time to the items (in game mailbox system‘s problem);
Step 1: you must ask for changing with your email/contact tools/live chat, our customer service will cancel and refund your payment;
Step 2: you can select the items you want for your new order;


7
Can I cancel my order?
Yes, you can ask for cancel the order before it was sent instead of your items received; because the sending and receiving is not the same time to the items (in game mailbox system’s problem); you must ask for changing with your email/contact tools/live chat, our customer service will cancel and refund your payment;