Delivery Times for Game Currency and Items
How long delivery takes
Most ITEMVENDOR orders are completed between 1 minute and 2 hours.
This is a general estimate, not a guaranteed delivery time. The actual time depends on the game, product type, stock, delivery method, platform, server, realm, league, order size and your availability. The most accurate estimate for any product is the one shown on that product page.
All orders are completed within 14 days of acceptance at the latest. If we cannot deliver within that period, we cancel the order and refund you in full.
How delivery works
Each game has its own delivery system. Depending on the product, delivery is made through direct player trade, in-game mail, or the game's market or auction system. Some products require specific character, server, realm, league, platform or game-mode details, which are listed on the product page.
Where a game applies a transfer fee or market tax, the quantity shown at checkout is the quantity you receive.
Delivery may be completed in one transfer or several, depending on the product and the limits the game applies.
How to receive your order faster
To avoid delays, please:
- Enter your delivery information carefully
- Choose the correct game, server, realm, league, region, faction, platform or game mode
- Stay online after placing your order if the product requires in-game delivery
- Keep enough inventory, trade, auction or market space available
- Enable trade requests, chat and order notifications
- Do not change your character name or transfer servers while the order is active
- Contact support if you notice incorrect information after checkout
The more accurate your information is, the faster we can complete your delivery.
Order notifications
ITEMVENDOR may contact you through order messages, email, live chat or the contact method shown during checkout. We will message you when:
- Your order is ready for delivery
- We need you to come online
- Your delivery information needs correction
- Your order requires verification
- There is a stock or delivery delay
- Your order has been completed
Please check your messages after placing an order, especially if the product requires direct in-game delivery.
Why delivery time can change
Incorrect delivery information
Wrong or incomplete delivery details are the most common cause of delays. Before ordering, check your character name, BattleTag, realm, server, platform, league, faction, game mode or any other detail requested on the product page. Even a small spelling mistake makes it harder for our team to find you in game.
If we cannot proceed, we will contact you and tell you exactly what needs correcting.
You are unavailable
Some products require you to be online. If our delivery team is ready but you are offline, away, or not responding, the order waits for the next delivery window. Staying online after checkout is the single best way to get your order faster.
If we cannot reach you at all, we will keep trying and keep you informed. We will not cancel your order without contacting you first.
High demand
New seasons, patches, game updates, events and popular releases can create a sudden increase in orders. During busy periods delivery can take longer than usual. The 14-day maximum still applies.
Out of stock
Stock can change quickly, and some games have active player economies, limited supply and separate servers or regions. If a product is temporarily out of stock, we will contact you with an update and an expected time. You can wait, switch to an available alternative, or cancel for a full refund.
Large orders
Some games apply trade, inventory, market or mail limits that prevent a large order being completed in one transaction. Where that happens we split the delivery into several transfers. You will receive the full quantity you ordered.
Game server or market conditions
Delivery can depend on server maintenance, login queues, trade restrictions, auction house conditions, market activity, league rules or temporary in-game issues. These are outside our control, but we continue processing your order as soon as delivery becomes possible, and we will tell you if the delay is significant.
Payment or order verification
Some orders require additional payment confirmation, fraud prevention checks or verification before delivery begins. This protects you as much as it protects us.
If we need extra information we will tell you exactly what is required. We complete these checks without undue delay, and if a check is not resolved within 14 days of you sending us what we asked for, the order is either delivered or cancelled with a full refund.
If your order cannot be completed
If we cannot complete your order, we will tell you. Depending on the situation we will offer a replacement, a partial delivery, or a full refund to your original payment method. Refunds carry no fee.
If we are waiting on information from you and cannot reach you within a reasonable time, we will cancel the order and refund the undelivered part.
If your order is late or something has gone wrong, contact us first at [email protected]. We can almost always resolve it faster than a payment dispute, and our support team can see exactly where your order is.