Refund, Cancellation, Withdrawal and Conformity Policy

Consumer rights for managed digital fulfilment 

1. Voluntary cancellation

A cancellation request may be accepted before irreversible sourcing, market purchase, transfer or assisted account action begins. Send the Order number to [email protected]. ITEMVENDOR confirms acceptance or explains the current status. This voluntary rule does not replace statutory rights.

This Policy applies to accepted consumer Orders placed through the Website and checkout. A territorial refusal before contract acceptance is handled as an unaccepted or cancelled Order, with any captured payment returned through the original payment method unless retention is legally required.

2. Non-delivery and incorrect delivery

ITEMVENDOR provides an appropriate remedy where it cannot supply, delivers the wrong content or quantity, fails to achieve a material agreed characteristic, or another lack of conformity exists. Correction or repeat performance may be offered first where lawful and appropriate. Price reduction or termination is available when the legal conditions are met.

3. Fourteen-day withdrawal right

A consumer normally has 14 days to withdraw from a distance contract without giving a reason. For a service contract, the period runs from contract conclusion. For digital content not supplied on a tangible medium, the period also runs from contract conclusion. The application of exceptions depends on the supply element and the actual stage of performance.

3.1 Digital content supplied without a tangible medium

The right of withdrawal can be lost when supply begins only if, before supply begins, the Customer gives prior express consent to begin during the withdrawal period, acknowledges the loss of the right, and receives confirmation of that consent and acknowledgement on a durable medium. If any condition is missing, ITEMVENDOR will not rely on the exception.

3.2 Service elements

If the Customer expressly requests early performance and withdraws before full performance, ITEMVENDOR may claim a proportionate amount for the service already performed only where the statutory conditions are met. The right for a paid service ends after full performance only after the required prior request and acknowledgement.

3.3 Mixed supply

Where an Order contains digital-content and service elements, the rule relevant to each element and actual stage applies. A single checkbox is not used to remove rights beyond the legally permitted extent.

4. Exercising withdrawal

Submit an unambiguous statement through the Website withdrawal function, [email protected] or 1101 Budapest, Kőbányai út 43. A/3/13, Hungary, or use the model form. Sending it before the deadline is sufficient. Include name, email, Order number, ordered service and Order date.

5. Online withdrawal function

For distance contracts concluded through the Website, ITEMVENDOR provides a continuously available, prominent and easily accessible withdrawal function throughout the applicable withdrawal period. The start control is labelled “Withdraw from contract here” or an unambiguous legally permitted equivalent. After the Customer provides or confirms the required identifying and confirmation details, the final control is labelled only “Confirm withdrawal” or an unambiguous legally permitted equivalent. ITEMVENDOR sends an automatic acknowledgement on a durable medium without undue delay, including the submitted content and the date and exact time of submission. A mandatory local-language equivalent must be used where required by applicable law.

6. Refund method and timing

Where statutory withdrawal applies, ITEMVENDOR reimburses all payments due under that withdrawal without undue delay and no later than 14 days after receiving the withdrawal notice, using the original payment method unless the Customer expressly agrees otherwise and incurs no fee. Other refunds are initiated within the period required by the applicable remedy. Provider or bank processing time can follow after initiation.

7. Cases that do not automatically create a refund

• A change of mind after a valid withdrawal right has ended.
• A change in in-game market price, utility or publisher mechanics after conforming delivery.
• The Customer selected the wrong server, platform, league or content and ITEMVENDOR delivered the accepted Order.
• Delay or failure caused solely by inaccurate information or missing cooperation after a reasonable correction request.
• Independent publisher enforcement where ITEMVENDOR supplied conforming content and no separate breach exists.

Each case is assessed individually, and this list does not remove mandatory rights.

8. Conformity remedies

The Customer may require supply or correction, a proportionate price reduction, or termination under the conditions stated in the Terms and mandatory digital-content law. Remedies are free of charge and are provided within a reasonable time without significant inconvenience. Refunds following termination are made within the mandatory period.

9. Contact

Cancellation and refund: [email protected]. Withdrawal: [email protected]. Postal address: 1101 Budapest, Kőbányai út 43. A/3/13, Hungary.

Withdrawal Form

To exercise your right of withdrawal, please complete and submit the form below.

Optional form for consumers

Complete and return this form only if you wish to withdraw from the contract and the statutory right remains available.

This form applies to accepted consumer Orders placed through the Website and checkout.

 form as example:

Electronic withdrawal can also be submitted through the Website function or by an unambiguous statement to [email protected].

WITHDRAW FROM CONTRACT HERE