Terms and conditions
Version 1.2 - effective 2026.08.30
Please read these Terms and Conditions carefully before creating an Account, placing an Order or requesting a Service.
These Terms and Conditions govern Orders for the Products and Services made available through https://itemvendor.com.
By creating an Account, submitting an Order, purchasing a Product or requesting a Service, you agree to these Terms and to our Refund, Cancellation, Withdrawal and Conformity Policy to the extent incorporated into the relevant Order. Our Privacy Policy separately explains how ITEMVENDOR processes personal data.
If you do not agree with these Terms, you must not create an Account, place an Order or use the Products and Services provided through ITEMVENDOR.
ITEMVENDOR may update these Terms as described in Section 44. Updated Terms apply from the effective date stated in the revised version and do not apply retroactively to Orders already accepted, unless required by applicable law.
1. Parties, Scope and Nature of the Services
1.1. Scope
These Terms govern consumer Orders for the Products and Services offered through https://itemvendor.com, including its Product pages, checkout interfaces and Account pages (together, the “Website”).
1.2. Contracting Party
The contracting trader, service provider and payment recipient is:
Bikkes Renáta E.V.
Trading name: ITEMVENDOR
Business address: 1101 Budapest, Kőbányai út 43.A 3/13, Hungary
Sole trader registration number: 55197593
Tax number: 56541483-1-42
Registering authority: National Tax and Customs Administration of Hungary (NAV)
Telephone: +36 30 733 1937
Email: [email protected]
Website: https://itemvendor.com
The operator is referred to in these Terms as “ITEMVENDOR”, “we”, “us” or “our”. ITEMVENDOR is the Customer’s contracting trader and payment recipient for every Order placed through the Website.
1.3. Customer
“Customer”, “you” and “your” mean the individual consumer who places an Order or uses an Account.
These Terms apply only to consumer transactions. Orders placed primarily for business, professional, resale or other commercial purposes fall outside these Terms and require separately agreed business terms.
1.4. Categories Offered
ITEMVENDOR currently offers:
- Managed virtual-game procurement and delivery services, under which ITEMVENDOR undertakes to achieve the Delivery Result specified in the Order within the relevant third-party game environment; and
- Digital Products, including game activation keys, software licence keys, downloadable or digitally activated software, downloadable game content, add-ons and digital access codes.
The relevant Product page identifies the applicable category and the material characteristics of the Product or Service, including, where relevant, the game or software title, edition, licence type, platform, region, server, realm, league or mode, the Delivery Result or Digital Key, the delivery or activation method, compatibility information, material activation restrictions, the estimated delivery time and the Order Price.
ITEMVENDOR may add further categories of digital Products or Services from time to time. Any such category will be introduced through an amendment to these Terms taking effect on its stated effective date, and will not apply retroactively to Orders already accepted.
1.5. Nature of the Managed Service
Where the Customer orders a Managed Service, the subject of the Order is ITEMVENDOR’s undertaking to achieve the Delivery Result specified on the relevant Product page and in the accepted Order.
The Managed Service comprises sourcing, procurement, availability checks, order coordination, delivery and delivery verification as necessary to achieve the agreed Delivery Result, as further described in Section 6.3.
The Virtual Content forming part of a Delivery Result is the component through which the Delivery Result is achieved. It is not offered as a separate item of stock and is not available otherwise than as part of a Managed Service.
Where the Delivery Result is expressed as a quantity or other measurable outcome, that quantity or outcome forms part of the agreed characteristics of the Managed Service.
The Order Price is the price payable for the Managed Service and the agreed Delivery Result described in the Order.
1.6. Completion of a Managed Service
A Managed Service is fully performed when the agreed Delivery Result has reached the Delivery Destination specified in the accepted Order.
Customer support, complaint handling, fraud review and statutory conformity obligations continue after that point as ancillary or statutory obligations and do not postpone full performance.
Where performance is requested before the expiry of any statutory withdrawal period, ITEMVENDOR obtains any express request, prior consent and acknowledgement required by applicable law according to the legal classification of the relevant Product, Service or component of the Order. Any required confirmation is provided on a durable medium under Section 12.5.
The Customer’s right of withdrawal is set out in full in Section 22.
1.7. Activities Outside the Scope of the Services
Orders may not be placed through the Website for:
- the sale, purchase or transfer of game accounts;
- the exchange or conversion of Virtual Content into money, cryptocurrency or another means of payment;
- gambling, wagering, prize draws or randomised-reward products;
- any activity prohibited under Section 11.
1.8. Product-Specific Terms
Product-specific terms displayed on the relevant Product page or during checkout form part of the applicable Order.
Product-specific terms may supplement these Terms and apply to the relevant Order. Where a Product-specific term conflicts with these Terms, the Product-specific term applies to that Order only to the extent permitted by applicable law. No Product-specific term excludes or reduces any mandatory consumer right.
2. Definitions
For the purposes of these Terms:
Account means a registered ITEMVENDOR user account through which a Customer may manage Orders, access Products, communicate with ITEMVENDOR or use other Website functionality.
Customer means the individual consumer entering into a contract with ITEMVENDOR.
Delivery Destination means the Account, email address, game account, character, inventory, stash, server, realm, platform or other destination identified in the accepted Order.
Delivery Evidence means records reasonably capable of demonstrating performance or delivery, including timestamps, transaction identifiers, screenshots, system logs, correspondence, delivery confirmations, activation information and fulfilment records.
Delivery Result means the outcome specified in an accepted Order, being receipt of the stated Virtual Content at the agreed Delivery Destination.
Digital Key means a serial number, activation key, licence key, redemption code or other digital credential supplied for the purpose of activating, accessing, downloading or using a Digital Product on an applicable third-party platform or service.
Digital Product means a digitally supplied product made available through ITEMVENDOR, including game activation keys, software licence keys, downloadable or digitally activated software, downloadable game content, add-ons and digital access codes identified in an accepted Order.
Software Licence means the right to install, activate, access or use software under the licence conditions applicable to the relevant Digital Product.
Force Majeure Event has the meaning given in Section 29.
Fulfilment Provider means a vetted third-party supplier, distributor, contractor or service provider used by ITEMVENDOR to assist with sourcing, procurement or fulfilment. A Fulfilment Provider does not contract directly with the Customer.
Managed Service means the sourcing, procurement, availability checks, order coordination, in-game transfer, auction-house delivery and delivery verification undertaken by ITEMVENDOR to achieve an agreed Delivery Result. A Managed Service is fully performed at the moment the Delivery Result is achieved at the Delivery Destination. Post-delivery customer support, complaint handling, fraud review and statutory conformity remedies are ancillary or statutory obligations of ITEMVENDOR and do not form part of the Managed Service for the purpose of determining full performance.
Order means a Customer’s request to purchase a Product or Service through ITEMVENDOR.
Order Price means the total amount payable for an Order as displayed at checkout, including applicable taxes and unavoidable charges identified before submission.
Product means any Digital Product or other digital product expressly offered for purchase through ITEMVENDOR. Virtual Content is supplied only as part of a Managed Service and is not separately sold as a Product.
Publisher means a third-party game publisher, developer, platform operator, licensor or other rights holder associated with a Product or Service.
Service means a Managed Service or another service expressly offered by ITEMVENDOR on a Product page.
Supported Country means a country or territory from which ITEMVENDOR currently permits Orders through the Website or checkout.
Terms means these Terms and Conditions together with documents expressly incorporated into them.
Third-Party Platform means a platform operated independently of ITEMVENDOR, including gaming networks, publisher accounts, game launchers and distribution platforms.
Virtual Content means transferable in-game currency, items, materials or other virtual game content identified in an accepted Order.
Website means https://itemvendor.com and its applicable subpages and services.
3. Order Fulfilment
3.1. Depending on the Order, ITEMVENDOR may supply Digital Products, perform Managed Services, or use third-party suppliers, distributors or Fulfilment Providers in connection with the sourcing and fulfilment of Orders.
3.2. Third-party suppliers, distributors and Fulfilment Providers involved in an Order act solely within the supply or fulfilment process and do not become the Customer’s contractual counterparty.
3.3. Direct service-provider model
3.3.1. ITEMVENDOR contracts with the Customer in its own name, receives the Customer’s payment in its own name and remains solely responsible towards the Customer for performance, refunds, complaints and mandatory consumer remedies.
3.3.2. ITEMVENDOR is not a peer-to-peer marketplace, does not operate an intermediary platform between independent buyers and sellers, and does not receive, hold or transmit funds on behalf of any third party.
3.3.3. Fulfilment Providers may assist ITEMVENDOR in performing its own obligations but do not enter into a contract with the Customer, do not receive the Customer’s payment and are not a party to the Order.
4. Territorial Availability
4.1. ITEMVENDOR accepts Orders only from Supported Countries.
4.2. Availability may depend on:
- legal requirements;
- payment-provider restrictions;
- sanctions;
- tax requirements;
- Publisher or platform restrictions;
- Product regional limitations;
- fraud and security controls;
- operational and fulfilment availability.
4.3. Access to the Website, Account registration, displayed prices or technical access to checkout does not guarantee that an Order can be accepted from every location.
4.4. ITEMVENDOR may reject an Order before acceptance where the Order cannot be supported due to Product-region restrictions, legal or regulatory requirements, payment limitations, security or fraud controls, sanctions, or fulfilment availability.
4.5. Customers must provide accurate country of residence, billing and contact information.
4.6. ITEMVENDOR may verify location and related information where reasonably necessary for payment processing, fraud prevention, security, sanctions screening or legal compliance.
4.7. Any territorial restriction is applied in accordance with applicable non-discrimination requirements and other applicable law.
5. Customer Eligibility and Responsibilities
5.1. You must be at least 18 years old and have legal capacity to enter into a binding contract. ITEMVENDOR may apply proportionate age-verification measures and may refuse or cancel an Order where the Customer appears not to meet this requirement.
5.2. You must be authorised to use the payment method, email address, game or platform account, Delivery Destination and any device or software environment submitted or used in connection with an Order.
5.3. You must provide accurate and complete information required for the Order.
5.4. For gaming Products and Services, you are responsible for providing the correct game, platform, region, server, realm, league, game mode, character name, account identifier and other information required for fulfilment.
5.5. Before purchasing a Digital Key, you are responsible for reviewing the Product information, including its platform, edition, region, activation method and compatibility requirements.
6. Products and Services
6.1. Digital Keys and Software Licences
ITEMVENDOR may sell Digital Keys, including game activation keys, software licence keys and digital access codes for supported Products.
A Digital Key is an activation or access credential. Purchasing a Digital Key does not transfer ownership of the Publisher’s software, game, trademarks, artwork, source code or other intellectual property to the Customer.
The Customer’s right to use the associated Digital Product is governed by the licence conditions applicable to that Product, including any EULA or other Publisher terms validly applicable to the Customer.
ITEMVENDOR sources Digital Products through commercial suppliers, distributors or other lawful supply channels and applies reasonable and proportionate controls intended to verify lawful origin and any resale or distribution rights required for the relevant Product and supply channel. Relevant acquisition and supply-chain records are retained where required for legal, tax, compliance, dispute-handling or supply-chain purposes.
For software licence keys, the Product page identifies, where applicable, the software title, edition, licence type, activation method, region, device or activation limits and compatibility information known to ITEMVENDOR.
6.2. Activation of Games and Software
Digital Keys may require activation through third-party services such as game launchers, console networks, software-publisher systems, Publisher accounts or other Third-Party Platforms.
Product-specific activation instructions, regional restrictions, licence conditions and platform or system requirements are displayed on the relevant Product page before purchase where applicable.
6.3. Managed Virtual-Game Procurement and Delivery
For Virtual Content, ITEMVENDOR performs a Managed Service to achieve the Delivery Result specified in the Order.
The Managed Service comprises:
- sourcing;
- procurement;
- availability checks;
- order coordination;
- in-game transfer or auction-house delivery;
- delivery verification.
The Managed Service is performed by ITEMVENDOR’s own personnel or by controlled Fulfilment Providers acting on ITEMVENDOR’s instructions.
The delivery method applicable to each Order is stated on the Product page and at checkout before the Order is submitted.
Customer communication, delivery confirmation and fraud controls support the Managed Service but are not part of it for the purpose of determining full performance. Full performance occurs when the Delivery Result is achieved at the Delivery Destination, in accordance with Sections 1.6 and 17.7.
6.4. Product Information
The applicable Product page and checkout identify the main characteristics reasonably relevant to the Order, including as applicable:
- Product or Service type;
- game or software title;
- edition;
- licence type, where applicable;
- platform;
- region;
- server;
- realm;
- league;
- quantity or Delivery Result;
- delivery or activation method;
- estimated delivery time;
- compatibility;
- functionality;
- known interoperability requirements;
- technical protection, activation or material usage restrictions, where applicable;
- Order Price.
7. Nature of Virtual Content and Digital Products
7.1. Virtual Content is digital data used within a third-party game environment.
7.2. Virtual Content is not issued by ITEMVENDOR as:
- legal tender;
- electronic money;
- cryptocurrency;
- an investment;
- a financial instrument;
- a money-transfer product;
- a general-purpose stored-value product.
7.3. ITEMVENDOR does not operate a general-purpose customer wallet, deposit account or transferable monetary balance.
8. Third-Party Platforms and Publisher Rules
8.1. Certain Products and Services depend on games, software, accounts or platforms operated independently of ITEMVENDOR and may be subject to the applicable Publisher’s or platform operator’s terms, technical requirements and restrictions.
8.2. Publishers may restrict real-money trading, currency transfers, auction-house delivery or selected fulfilment methods. Publisher action can include reversal, market restriction, suspension or account closure. Material Product-specific Publisher, platform or account-risk information is disclosed on the relevant Product page before purchase.
8.3. ITEMVENDOR does not control changes, restrictions, enforcement actions, technical measures or other actions independently taken by Publishers or Third-Party Platforms.
8.4. ITEMVENDOR’s responsibility for independent Publisher and Third-Party Platform action is governed by Section 30. This Section does not remove ITEMVENDOR’s responsibility for non-delivery, incorrect delivery or another failure to meet mandatory consumer-law requirements.
9. Independence from Publishers and Rights Holders
9.1. ITEMVENDOR operates as an independent provider.
9.2. Unless expressly stated otherwise, ITEMVENDOR is not affiliated with, sponsored by, endorsed by or officially connected with any Publisher, developer, platform operator, trademark owner or other third-party rights holder.
9.3. References to games, Publishers, trademarks, logos and product names are used solely to identify the relevant Product or Service, its compatibility or subject matter and do not imply any affiliation, sponsorship or endorsement.
10. Customer Account and Account Security
10.1. Certain Website functionality, such as ordering or customer support, may require an Account.
10.2. Your Account is personal to you.
10.3. You must not sell, transfer, lend or otherwise permit another person to use your Account in a manner that creates security, fraud or compliance risks.
10.4. You are responsible for maintaining the confidentiality of your Account login credentials.
10.5. You should:
- use a strong and unique password;
- enable available security features;
- keep your contact information current;
- notify ITEMVENDOR promptly of suspected unauthorised access.
10.6. ITEMVENDOR may temporarily restrict Account access where reasonably necessary to investigate suspicious activity or protect the Customer, ITEMVENDOR or a payment partner.
10.7. ITEMVENDOR may require a password reset or additional verification following suspected compromise.
11. Prohibited Use
You must not use ITEMVENDOR to:
11.1. use stolen, hacked or fraudulently obtained accounts;
11.2. use stolen, unauthorised or fraudulently obtained payment methods;
11.3. engage in money laundering, terrorist financing, sanctions evasion, fraud, identity theft or other unlawful activity;
11.4. knowingly submit false billing, identity or delivery information;
11.5. attempt to obtain Products or refunds through deception;
11.6. interfere with Website security or functionality;
11.7. perform unauthorised penetration testing, vulnerability scanning or security testing;
11.8. use bots, scripts or automated systems to manipulate pricing, availability, Orders, Accounts or Website functionality;
11.9. scrape, copy or systematically extract protected Website data without permission;
11.10. create Accounts for fraudulent or abusive purposes;
11.11. impersonate another individual or entity;
11.12. attempt to circumvent verification, purchase limits or security measures;
11.13. abuse chargeback, payment dispute, refund or buyer-protection procedures in order to retain a Product or Delivery Result without paying for it. Section 25 applies to such conduct;
11.14. otherwise use ITEMVENDOR in violation of applicable law.
12. Online Contracting Process
12.1. To place an Order, the Customer:
- selects the Product or Service;
- selects available configuration options;
- reviews the Product description, Order Price and material restrictions;
- provides Customer, delivery and billing information;
- reviews and accepts these Terms and the Refund, Cancellation, Withdrawal and Conformity Policy, and acknowledges the Privacy Policy;
- where immediate performance is requested, provides any express request, consent and acknowledgement required under Section 22 through a non-pre-ticked checkbox or other active mechanism as required by applicable law;
- selects a payment method;
- submits the Order using a button or similar function clearly indicating that placing the Order creates an obligation to pay.
12.2. Before submission, the checkout provides the Customer with an opportunity to review and correct entered information.
12.3. An automatic order-receipt email confirms that ITEMVENDOR received the Order. It does not constitute acceptance unless it expressly states that the Order has been accepted.
12.4. A contract is formed when ITEMVENDOR expressly accepts the Order. An automated acknowledgement of receipt, a payment authorisation or an Order status notification does not by itself constitute acceptance. ITEMVENDOR begins fulfilment only after acceptance and, where applicable, after the consents under Section 22 have been given and confirmed.
12.5. Promptly after acceptance, ITEMVENDOR sends the Customer a confirmation on a durable medium. The confirmation contains these Terms, the information required by applicable consumer law, the withdrawal information and model withdrawal form set out in Section 22 and Annex 1, and, where the Customer provided any request, consent or acknowledgement required for immediate performance, confirmation of those declarations.
12.6. The contract language is English unless another contractual language is expressly offered for the relevant Order.
12.7. ITEMVENDOR retains Order records in accordance with applicable legal requirements and the retention periods described in its Privacy Policy. Order history is available in the Customer’s Account.
12.8. Payment may be authorised, reserved or captured at Order submission or acceptance depending on the payment method and payment provider. A payment authorisation or collection does not by itself constitute acceptance. Where an Order is not accepted, any amount collected or reserved is released or refunded as required by applicable law and the relevant payment-provider procedures.
13. Prices, Taxes and Payment
13.1. The final amount displayed at checkout is the total Order Price payable by the Customer, subject to correction of obvious errors under Section 14.
13.2. Before submission, ITEMVENDOR identifies:
- accepted currency;
- available payment methods;
- applicable taxes included or added where required;
- unavoidable charges.
13.3. No additional payment is charged through a pre-ticked option.
13.4. Payments may be processed by authorised third-party payment providers, acquiring banks, card schemes or other payment partners.
13.5. Payment-card information is processed by the relevant payment provider and is not stored by ITEMVENDOR.
13.6. A payment authorisation does not by itself require ITEMVENDOR to accept the Order.
13.7. Transaction description consistency
ITEMVENDOR uses a consistent and accurate description of the transaction across the Website, checkout, order confirmation, invoice and payment records.
The billing descriptor identifies ITEMVENDOR. The invoice or receipt describes the transaction accurately according to the Order, using a description that identifies the relevant Product or Service, such as the applicable game and Delivery Result for a Managed Service or the applicable game or software title and edition for a Digital Product.
Transactions are never presented as a peer-to-peer marketplace purchase, as an unrelated product category or under a description that does not correspond to the Product or Service actually supplied.
14. Pricing, Description and Technical Errors
14.1. ITEMVENDOR takes reasonable steps to maintain accurate prices, quantities, availability and Product descriptions. Technical, administrative, data-feed or configuration errors may occasionally occur.
14.2. Where an obvious error affects the price, quantity, edition, region, Product configuration, availability, discount, currency conversion or another material characteristic of a Product or Service, ITEMVENDOR may reject the Order before acceptance.
14.3. An error may be treated as obvious where, in the circumstances, a reasonable Customer should have recognised that the displayed information was incorrect.
14.4. If an obvious error is identified after acceptance but before irreversible performance, ITEMVENDOR may suspend fulfilment and contact the Customer. ITEMVENDOR may offer performance on corrected terms, an equivalent alternative, or cancellation with a full refund. Any corrected or alternative terms require the Customer’s acceptance.
14.5. ITEMVENDOR will not rely on this Section solely because normal market prices change after an Order has been accepted.
15. Fraud Prevention, Verification and Compliance
15.1. Orders may be subject to:
- payment authentication;
- fraud screening;
- sanctions screening;
- device or location checks;
- manual review;
- identity verification;
- payment ownership verification;
- delivery ownership verification.
15.2. ITEMVENDOR may request proportionate supporting information where reasonably necessary for verification, fraud prevention, security or compliance purposes.
15.3. Depending on the risk identified, this may include:
- confirmation of email or phone number;
- billing verification;
- proof of payment authorisation;
- identity documentation;
- proof of address;
- evidence of ownership or authorised control of the Delivery Destination;
- other reasonable information necessary to investigate fraud, security or compliance concerns.
15.4. ITEMVENDOR may use external verification, fraud-prevention or payment-service providers.
15.5. Customers must provide truthful, accurate and current information.
15.6. ITEMVENDOR may refuse or pause an Order, or cancel it, if:
- requested verification is not completed;
- information provided is materially inconsistent;
- fraudulent activity is reasonably suspected;
- a payment method appears unauthorised;
- applicable sanctions or legal restrictions apply;
- the transaction creates an unacceptable security, fraud or payment risk.
Where ITEMVENDOR pauses an Order under this Section, it informs the Customer of the information reasonably required and completes the review without undue delay. If verification cannot be completed within a reasonable period, ITEMVENDOR may cancel the affected Order and handles any release or refund according to the stage of performance, Section 22 and applicable law.
15.7. Where an Order cannot proceed following payment authorisation or collection, ITEMVENDOR initiates any applicable release or refund without undue delay, unless applicable law requires the relevant funds to be frozen, retained or otherwise handled differently.
15.8. Reporting of suspected fraud or unlawful activity is governed by Section 25.6.
15.9. Verification information is processed in accordance with the Privacy Policy and applicable data-protection law.
16. Third-Party Sourcing and Fulfilment
16.1. ITEMVENDOR may source Digital Keys or Virtual Content from third-party suppliers or distributors and may use Fulfilment Providers to assist with selected Orders or deliveries.
16.2. ITEMVENDOR may select, replace, suspend or discontinue the use of any supplier, distributor or Fulfilment Provider where reasonably necessary for security, compliance, availability, quality or operational reasons.
17. Performance and Delivery
17.1. ITEMVENDOR performs accepted Orders without undue delay and within any delivery period expressly agreed as part of the Order.
17.2. Delivery times identified as estimated are provided for guidance and are not guaranteed unless expressly stated otherwise. Mandatory statutory supply periods remain unaffected.
17.3. Estimated delivery times may be affected by:
- Product or supplier availability;
- verification requirements;
- Customer availability or response time;
- game maintenance;
- Publisher restrictions;
- server limitations;
- technical issues;
- market conditions;
- Third-Party Platform availability.
17.4. ITEMVENDOR notifies the Customer of any material delay affecting an accepted Order, together with the available options.
17.5. Virtual Content may be delivered through methods including:
- direct in-game trade;
- in-game mail;
- auction-house or market transactions;
- another disclosed game-specific delivery method.
17.6. Delivery may be completed in one or more transfers where appropriate for the Product, quantity or delivery method.
17.7. For Virtual Content, delivery is complete when the agreed Delivery Result has reached the Delivery Destination specified in the Order. Any applicable in-game deduction, transaction fee or tax affecting the delivered quantity is disclosed before purchase, and the quantity stated at checkout is the quantity the Customer receives.
17.8. Delay
If ITEMVENDOR fails to perform within an expressly agreed delivery period, or otherwise fails to supply within the period required by applicable law, the Customer may require performance and exercise any termination, price-reduction or refund right available under applicable mandatory law. An additional period is required only where applicable law so provides.
Where applicable law permits immediate termination, including where ITEMVENDOR has stated that it will not perform or where an expressly agreed delivery time was essential to the Customer and this was made known to ITEMVENDOR before acceptance, the Customer may terminate without setting an additional period.
18. Customer Cooperation
18.1. Certain Orders require reasonable Customer cooperation for successful fulfilment.
18.2. The Customer must:
- provide accurate and complete delivery information;
- remain reasonably available where the selected delivery method requires interaction;
- follow reasonable delivery instructions;
- verify relevant delivery details before accepting or confirming delivery;
- provide information reasonably necessary to investigate or resolve delivery problems.
18.3. If incorrect or incomplete information, Customer unavailability or lack of required cooperation prevents or delays fulfilment, ITEMVENDOR may pause the Order and request the information, correction or cooperation required to proceed.
18.4. ITEMVENDOR is not responsible for delays caused solely by the Customer’s failure to provide necessary information or cooperation after reasonable notice.
18.5. Where the Customer fails to provide necessary information or cooperation within a reasonable period after being contacted, ITEMVENDOR may continue to suspend fulfilment or cancel the affected Order. Any amount refundable, or remaining payable, following cancellation is determined according to the stage of performance, Section 22, the Refund, Cancellation, Withdrawal and Conformity Policy and applicable mandatory law.
19. Digital Key Delivery and Activation
19.1. Digital Keys may be delivered through:
- the Customer’s ITEMVENDOR Account;
- email;
- another secure digital delivery method stated during checkout.
19.2. A Digital Product is supplied when the Digital Key or other required digital credential becomes available to the Customer or to the digital destination selected for delivery.
19.3. After receiving a Digital Key, the Customer must keep it confidential and must not publish, disclose or share it with unauthorised persons.
19.4. Customers must follow the applicable activation instructions and use the legitimate Third-Party Platform identified for the Product.
19.5. Where a Customer claims that a Digital Key is invalid, previously used or otherwise unable to be activated, ITEMVENDOR may request reasonable evidence necessary to investigate the claim. This may include:
- activation error messages or screenshots;
- relevant platform information;
- Product edition or region information;
- confirmation from the relevant Publisher or activation platform where reasonably necessary.
19.6. ITEMVENDOR requests only information reasonably necessary and proportionate to the investigation.
19.7. Where a Digital Key is invalid, revoked, deactivated, blocked or otherwise non-conforming for a reason attributable to the Digital Product supplied by ITEMVENDOR and not to the Customer, the Customer is entitled to the conformity remedies required by applicable mandatory law and Section 23.
19.8. ITEMVENDOR is not responsible where an otherwise conforming Digital Key cannot be activated solely because the Customer:
- purchased a clearly disclosed incompatible platform, edition or region;
- uses unsupported hardware or software contrary to clearly disclosed requirements;
- has already validly redeemed the Digital Key;
- failed to follow the disclosed activation requirements;
- independently caused the relevant account, platform or device restriction.
20. Licence Terms and Third-Party EULAs
20.1. A Digital Key provides the Customer with a right to use the associated Digital Product under the licence terms applicable to it.
20.2. The purchase does not transfer ownership of the Publisher’s software, game, trademarks, source code or other intellectual property to the Customer.
20.3. Use of the Digital Product may be subject to a Publisher EULA, activation agreement or other applicable licence terms.
20.4. Customers are responsible for reviewing and complying with valid licence conditions applicable to their use of the Digital Product.
20.5. Those licence terms govern the Customer’s use of the Digital Product, while these Terms govern the transaction between ITEMVENDOR and the Customer.
20.6. ITEMVENDOR does not claim to be an authorised reseller, distributor or official partner of any Publisher unless expressly stated on the Website.
21. Delivery Evidence and Records
21.1. ITEMVENDOR may maintain Delivery Evidence and Order records including:
- timestamps;
- Digital Key delivery logs;
- activation-related records available to ITEMVENDOR;
- in-game transaction identifiers;
- screenshots;
- listing or auction data;
- communications;
- Customer confirmations;
- payment records;
- Fulfilment Provider records.
21.2. These records may be used for:
- customer support;
- fulfilment verification;
- fraud prevention;
- complaint handling;
- refund decisions;
- chargeback responses;
- legal or payment-provider compliance.
21.3. Records containing personal data are processed in accordance with the Privacy Policy.
22. Right of Withdrawal, Cancellation and Refunds
22.1. Statutory right of withdrawal
A Customer who is a consumer has the right to withdraw from a distance contract within 14 days without giving any reason, except where an exception in Section 22.4 applies.
The withdrawal period expires 14 days from the day of the conclusion of the contract.
22.2. How to withdraw
To exercise the right of withdrawal, the Customer must inform ITEMVENDOR of the decision to withdraw by an unequivocal statement, using:
- the online withdrawal function available at https://itemvendor.com/withdrawal and displayed on the Website throughout the applicable withdrawal period;
- the model withdrawal form set out in Annex 1 to these Terms;
- email to [email protected]; or
- post to Bikkes Renáta E.V., 1101 Budapest, Kőbányai út 43.A 3/13, Hungary.
The model form is not mandatory and any other unequivocal statement is equally valid. To meet the deadline it is sufficient for the Customer to send the communication before the period expires.
ITEMVENDOR sends an acknowledgement of receipt of a withdrawal submitted through the online withdrawal function on a durable medium without undue delay. The acknowledgement includes the content of the withdrawal and the date and time of submission.
22.3. Effects of withdrawal
Subject to any proportionate amount lawfully payable for a partly performed Service under Section 22.4, ITEMVENDOR reimburses all amounts due to the Customer without undue delay and in any event within 14 days of being informed of a valid withdrawal.
Reimbursement is made using the same means of payment the Customer used for the initial transaction, unless the Customer has expressly agreed otherwise. The Customer incurs no fees as a result of the reimbursement.
22.4. When the right of withdrawal does not apply
Digital content not supplied on a tangible medium, including Digital Keys and any Order component legally classified as digital content
The right of withdrawal is lost once performance has begun, provided that all of the following conditions are met:
- the Customer gave prior express consent to performance beginning during the withdrawal period;
- the Customer acknowledged that the right of withdrawal would be lost once performance began; and
- ITEMVENDOR provided confirmation of that consent and acknowledgement on a durable medium.
If any of these conditions is not met, the right of withdrawal remains available for the full period and the Customer is not liable to pay for content already supplied.
Services fully performed
Where the Order is a Service, the right of withdrawal is lost only once the Service has been fully performed, and only where the Customer expressly requested performance to begin during the withdrawal period and acknowledged that the right of withdrawal would be lost upon full performance.
Withdrawal from a partly performed Service
Where the Customer withdraws from a Service after performance has begun but before full performance, and the legal conditions for such payment are met, the Customer pays an amount proportionate to the Service performed up to the point of withdrawal. The proportionate amount is calculated on the basis of the total Order Price. Where that total price is excessive, the amount is calculated on the basis of the market value of the Service actually performed.
22.5. Consents at checkout
Where the Customer requests immediate performance, ITEMVENDOR obtains any express request, consent and acknowledgement required by applicable law using a non-pre-ticked checkbox or another active mechanism appropriate to the relevant Product or Service. The relevant declarations are recorded and confirmed on a durable medium under Section 12.5.
22.6. Voluntary cancellation
Independently of the statutory right of withdrawal, ITEMVENDOR may permit voluntary cancellation of an Order before a Digital Key has been supplied, before irreversible sourcing has begun or before delivery has been initiated. Voluntary cancellation does not limit, replace or condition the statutory right of withdrawal.
22.7. Conformity rights
Statutory conformity rights are described in Section 23 and in the Refund, Cancellation, Withdrawal and Conformity Policy. The right of withdrawal is separate from and additional to those rights.
23. Supply and Conformity
23.1. ITEMVENDOR supplies Digital Products and Services in accordance with the description, type, quantity, quality, compatibility, functionality and other characteristics agreed as part of the Order, and in accordance with the objective requirements that legitimately apply to this type of digital supply.
23.2. If ITEMVENDOR fails to supply, the Customer may call upon ITEMVENDOR to supply. The Customer may terminate immediately where ITEMVENDOR states, or the circumstances make clear, that supply will not occur, or where a specific time was essential and was missed.
23.3. For a lack of conformity, the Customer may require the supply to be brought into conformity free of charge, within a reasonable time and without significant inconvenience. A proportionate price reduction or termination may be available where correction is impossible, disproportionate, refused, unsuccessful, repeatedly defective, seriously defective or not completed within a reasonable time.
23.4. For a single act of supply, ITEMVENDOR bears the statutory burden of proof concerning a lack of conformity that becomes apparent within the legally specified period, including the first year where the applicable digital-content rules so provide. Nothing in these Terms reduces a mandatory burden-of-proof rule.
23.5. Where mandatory digital-content rules apply, ITEMVENDOR ensures that the Customer is informed of and can obtain updates, including security updates, required by applicable law to maintain conformity for the legally required period. Where such updates are supplied by a Publisher or other third party, ITEMVENDOR may satisfy this obligation by ensuring the Customer receives the required information and access to those updates to the extent required by law.
23.6. Further detail on conformity remedies is set out in the Refund, Cancellation, Withdrawal and Conformity Policy.
24. Complaints
24.1. Customers may submit complaints through:
- Email: [email protected]
- Postal address: 1101 Budapest, Kőbányai út 43.A 3/13, Hungary
- Telephone: +36 30 733 1937
- Online form: https://itemvendor.com/contact-us/
24.2. Written complaints are answered in writing, substantively and in a verifiable manner within 30 days after receipt, unless a different period is required by applicable law.
24.3. Where a complaint is rejected, ITEMVENDOR provides the reason for rejection together with the information required by applicable law concerning competent authorities and conciliation bodies.
24.4. Complaint records and copies of responses are retained for three years, or for any longer period required by applicable law.
24.5. Consumer protection authority
Customers may contact the competent consumer protection authority in accordance with applicable law. The competent authority may depend on the Customer’s residence and the circumstances of the complaint. Where a complaint is rejected, ITEMVENDOR provides the authority information required by applicable law for that case.
24.6. Conciliation body
Customers may initiate proceedings before a conciliation board. The conciliation body associated with ITEMVENDOR’s registered seat is:
Budapesti Békéltető Testület
Seat: 1016 Budapest, Krisztina krt. 99. I. em. 111.
Postal address: 1253 Budapest, Pf. 10.
Telephone: +36 (1) 488-2131
Email: [email protected]
Website: https://bekeltet.bkik.hu/
A consumer resident in another EEA state may also seek assistance from the European Consumer Centre in the consumer’s country and may use any competent alternative dispute-resolution body available under applicable law.
ITEMVENDOR has not made a general declaration of submission to a conciliation body.
Where a complaint is rejected, ITEMVENDOR provides the contact details of the conciliation body competent for the individual consumer and any other information required by applicable law.
24.7. No code of conduct
ITEMVENDOR has not subscribed to any code of conduct within the meaning of applicable consumer protection law.
25. Chargebacks, Payment Disputes and Fraudulent Claims
25.1. Customers are encouraged to contact ITEMVENDOR first regarding any payment, delivery or Order-related issue so that it can be investigated and resolved promptly.
25.2. Nothing in this Section is intended to discourage or penalise the legitimate exercise of a statutory consumer right or a payment-dispute right.
25.3. Knowingly submitting a false, misleading or fraudulent chargeback, payment dispute, unauthorised-payment claim, non-delivery claim, duplicate-payment claim, refund request or buyer-protection claim constitutes prohibited misuse of ITEMVENDOR and a material breach of these Terms.
25.4. Where ITEMVENDOR has reasonable grounds to suspect fraudulent or abusive activity, ITEMVENDOR may:
- investigate the relevant Order and request reasonable verification;
- submit Delivery Evidence and relevant Order records to the applicable payment provider, bank, card issuer or dispute-resolution provider;
- challenge or defend the chargeback or payment dispute;
- temporarily restrict the Account or pause affected pending Orders for the period reasonably necessary to complete the investigation; if an affected Order cannot proceed after review, cancellation and any refund are handled according to the stage of performance, Section 22 and applicable law;
- preserve relevant records where reasonably necessary for fraud prevention, dispute resolution or legal compliance.
25.5. Where fraudulent or abusive conduct is supported by objective evidence, ITEMVENDOR may, where permitted by applicable law:
- suspend or terminate the Customer’s Account;
- refuse future Orders or Services;
- cancel affected pending Orders;
- seek recovery of amounts lawfully owed;
- seek recovery of losses directly resulting from the fraudulent conduct where legally recoverable;
- refer a lawful claim to legal counsel or debt-recovery procedures;
- commence civil proceedings where appropriate.
Before terminating an Account under this Section, ITEMVENDOR notifies the Customer of the grounds and allows a reasonable opportunity to respond, unless prevented from doing so by law or by an ongoing fraud investigation.
25.6. ITEMVENDOR may report suspected fraud or unlawful activity to payment providers, financial institutions or competent authorities where there is a good-faith basis for doing so and where such reporting is legally permitted or required. ITEMVENDOR does not use such reporting as a means of pressuring a Customer to abandon a legitimate civil, payment or consumer claim.
25.7. A payment reversal or chargeback does not by itself determine or extinguish any underlying contractual amount that remains lawfully due.
26. Suspension, Refusal and Termination
26.1. ITEMVENDOR may refuse an Order, pause fulfilment or temporarily restrict an Account where reasonably necessary for:
- fraud prevention;
- payment security;
- verification;
- sanctions compliance;
- legal or regulatory compliance;
- Account or Website security;
- prevention of unauthorised activity;
- protection of Customers, ITEMVENDOR or payment partners.
26.2. ITEMVENDOR may immediately suspend an Account or affected Orders where there are reasonable grounds to suspect fraud, unlawful activity, security compromise, use of an unauthorised payment method or another serious violation of these Terms, while the relevant circumstances are investigated.
26.3. ITEMVENDOR may suspend or terminate an Account where serious or repeated violations are supported by objective evidence, including:
- payment fraud;
- fraudulent or abusive chargebacks or payment disputes;
- knowingly false identity or verification information;
- account theft or unauthorised Account use;
- use of stolen or unauthorised payment methods;
- circumvention of security or verification controls;
- unlawful activity;
- serious Website abuse;
- repeated material breaches of these Terms.
26.4. ITEMVENDOR may also terminate or restrict an Account where continued access would create a material legal, sanctions, fraud, payment or security risk, or where termination is required by applicable law or a competent authority.
26.5. Except where immediate action is necessary to prevent fraud, unlawful activity or a security compromise, ITEMVENDOR notifies the Customer of the grounds for termination and allows a reasonable opportunity to respond before permanently terminating an Account.
26.6. Following suspension or termination, ITEMVENDOR may refuse future Orders from the affected Customer where reasonably justified by fraud, security, payment, compliance or repeated abuse concerns.
26.7. Where an Account is terminated, pending Orders are handled according to their stage of performance, Section 22 and applicable law. Any amount legally due to be refunded is refunded without undue delay, unless applicable law requires the relevant funds to be retained, frozen or reported.
26.8. ITEMVENDOR may retain relevant Account, Order and security records following termination where reasonably necessary for legal or tax compliance, fraud prevention, dispute handling or the establishment, exercise or defence of legal claims. Personal data is retained in accordance with the Privacy Policy and applicable data-protection requirements.
27. Website Availability
27.1. ITEMVENDOR aims to maintain reliable Website availability but does not guarantee uninterrupted or error-free access at all times.
27.2. The Website may be temporarily unavailable due to:
- maintenance;
- updates;
- technical failures;
- hosting problems;
- network interruptions;
- cybersecurity incidents;
- third-party infrastructure failures.
27.3. ITEMVENDOR may modify or discontinue Website functionality where reasonably necessary.
27.4. Temporary Website unavailability does not remove ITEMVENDOR’s obligations relating to accepted Orders.
27.5. Nothing in this Section excludes liability that cannot lawfully be excluded.
28. Third-Party Websites and Services
28.1. The Website may contain links to or interact with third-party websites, platforms or services, including Publishers, game platforms, payment providers, social media, review services and external information resources.
28.2. Third-party websites and services are independently operated and may be subject to their own terms, privacy policies, technical requirements and availability.
28.3. ITEMVENDOR does not control and is not responsible for the independent content, operation, availability, security or privacy practices of third-party websites or services, except to the extent that a particular third-party service forms part of ITEMVENDOR’s obligations under an accepted Order.
29. Force Majeure
29.1. A Force Majeure Event means an exceptional and unforeseeable event beyond the reasonable control of the affected party that materially prevents or delays performance and whose effects could not reasonably have been avoided or overcome.
29.2. Force Majeure Events may include, depending on the circumstances:
- natural disasters;
- war, terrorism or serious civil disorder;
- governmental restrictions or major regulatory action;
- sanctions or material changes to applicable sanctions;
- epidemics or pandemics;
- widespread network, payment-network, hosting or infrastructure failures;
- major and unexpected Publisher, game-server or Third-Party Platform failures that materially prevent fulfilment.
29.3. A party is not responsible for delay or failure to perform to the extent directly caused by a Force Majeure Event and for the period during which its effects reasonably prevent performance.
29.4. ITEMVENDOR takes reasonable steps to mitigate the effects of a Force Majeure Event and to resume affected performance where reasonably possible. Where a Force Majeure Event prevents performance for a material period and the purpose of the affected Order can no longer reasonably be achieved, either party may terminate the affected Order to the extent permitted by applicable law, and ITEMVENDOR provides any refund or other remedy required by applicable law for the unperformed part.
30. Liability
30.1. Nothing in these Terms excludes or limits any liability or Customer right that cannot lawfully be excluded or limited under applicable mandatory law.
30.2. ITEMVENDOR is not responsible for loss, delay or damage to the extent caused solely by independent Publisher action, game changes, Third-Party Platform restrictions or other circumstances outside ITEMVENDOR’s reasonable control, where the relevant loss does not result from ITEMVENDOR’s breach of the accepted Order.
This exclusion does not apply where the Publisher or platform action results from the manner in which ITEMVENDOR or a Fulfilment Provider performed the Order. In such cases ITEMVENDOR remains liable to the extent required by applicable mandatory law.
30.3. ITEMVENDOR is not responsible for loss or damage caused solely by:
- inaccurate or incomplete information provided by the Customer;
- unauthorised disclosure or sharing of a Digital Key by the Customer after proper delivery;
- Customer misuse of a Product contrary to clearly disclosed instructions;
- use of incompatible systems, platforms, regions or configurations contrary to clearly disclosed Product requirements;
- failure by the Customer to protect their ITEMVENDOR Account credentials;
- other unauthorised or improper Customer conduct that directly causes the relevant loss.
30.4. To the extent permitted by applicable law, ITEMVENDOR is not responsible for losses that were not reasonably foreseeable as a consequence of the relevant breach at the time the contract was formed.
30.5. Any exclusion or limitation under this Section applies only to the extent that the relevant loss was not caused or contributed to by ITEMVENDOR and only where such exclusion or limitation is permitted by applicable law.
31. Customer Responsibility for Unlawful Conduct
31.1. Customers remain responsible for their own intentional unlawful, fraudulent or abusive conduct.
31.2. Nothing in this Section applies solely because a Customer makes ordinary lawful use of a Product or Service, submits a legitimate complaint or payment dispute, or exercises a statutory consumer right.
31.3. To the extent permitted by applicable law, a Customer may be liable for direct, documented and legally recoverable losses caused by the Customer’s intentional or knowing:
- payment fraud;
- identity fraud;
- unauthorised access to ITEMVENDOR systems or Accounts;
- unlawful use of the Website or Services;
- infringement of ITEMVENDOR’s intellectual-property rights;
- submission of materially false information for fraudulent or unlawful purposes.
31.4. ITEMVENDOR may seek recovery of such losses through lawful civil remedies where appropriate. Nothing in this Section is intended as a threat of criminal proceedings to secure payment of a civil claim.
32. ITEMVENDOR Intellectual Property
32.1. The Website and original ITEMVENDOR materials are protected by applicable intellectual-property, copyright, trademark, database and related laws.
32.2. This includes, where owned by or lawfully licensed to ITEMVENDOR:
- ITEMVENDOR trademarks and logos;
- Website design and interfaces;
- original text and graphics;
- software and source code;
- databases and compilations;
- original promotional and marketing materials.
32.3. Customers receive a limited, non-exclusive and non-transferable right to access and use the Website for personal use and for placing and managing Orders.
32.4. Except where expressly authorised by ITEMVENDOR or permitted by mandatory applicable law, Customers must not:
- reproduce, distribute or commercially exploit protected ITEMVENDOR content;
- resell or commercially redistribute Website content;
- extract, reproduce or reutilise all or a substantial part of protected ITEMVENDOR databases;
- repeatedly or systematically extract Website or database content in a manner that interferes with normal exploitation or materially prejudices ITEMVENDOR’s legitimate interests;
- use automated scraping, crawling or extraction systems in violation of applicable law, technical restrictions or ITEMVENDOR’s expressly reserved rights;
- reverse engineer, decompile or otherwise attempt to derive proprietary Website software or source code;
- remove or alter copyright, trademark or other proprietary notices;
- circumvent or interfere with security, access controls or technical protection measures.
32.5. ITEMVENDOR may take reasonable technical or legal measures to protect and enforce its intellectual-property and database rights against unauthorised use or infringement.
33. Third-Party Intellectual Property
33.1. Game titles, Publisher names, trademarks, logos and product images referenced on the Website remain the property of their respective owners.
33.2. ITEMVENDOR uses such references solely to identify the Product or Service concerned, its compatibility and its subject matter. This use does not imply affiliation, sponsorship, endorsement or authorisation.
33.3. ITEMVENDOR uses third-party material only to the extent reasonably necessary to identify or describe the relevant Product or Service. ITEMVENDOR reviews substantiated rights-holder notices and removes, restricts or amends material where appropriate or legally required.
34. User Content and Reviews
34.1. Where ITEMVENDOR allows Customers to submit reviews, comments or other content, Customers remain responsible for the content they submit.
34.2. Customers must not submit content that is unlawful, fraudulent, deliberately misleading, infringing, malicious, impersonating, threatening or that unlawfully discloses personal data.
34.3. ITEMVENDOR may moderate, restrict or remove submitted content where reasonably necessary to enforce these Terms, protect the Website or comply with applicable law.
34.4. Customers retain ownership of their original content. By submitting content for publication, the Customer grants ITEMVENDOR a non-exclusive, worldwide and royalty-free licence to host, reproduce, format and display that content in connection with the Website and ITEMVENDOR’s services.
34.5. Where ITEMVENDOR states that a review originates from a Customer who purchased or used a Product or Service, ITEMVENDOR applies reasonable and proportionate measures to verify that claim and makes available information on whether and how Customer reviews are verified. Sponsored or incentivised content is not presented as an independent Customer review.
34.6. Any person may notify ITEMVENDOR of content on the Website they consider unlawful by contacting [email protected]. ITEMVENDOR confirms receipt, assesses the notice without undue delay and informs the notifying party of its decision and the reasons for it. Where ITEMVENDOR removes or restricts content submitted by a Customer, it informs that Customer of the decision and the reasons for it, and of the available means of redress.
34.7. The contact point for communications under this Section is [email protected], in English or Hungarian.
35. Promotions, Discounts and Loyalty Benefits
35.1. ITEMVENDOR may offer:
- promotional codes and coupons;
- discounts;
- loyalty or rank-based rewards and benefits;
- promotional credit;
- temporary campaigns and promotional offers.
35.2. Promotion, coupon or loyalty-specific conditions may define:
- eligibility requirements;
- validity periods;
- Product restrictions;
- Account or usage limits;
- redemption rules;
- minimum purchase requirements;
- applicable rank or loyalty requirements.
35.3. Unless expressly stated otherwise, promotional codes, loyalty benefits, rank rewards and promotional credit:
- are personal to the Customer;
- are non-transferable;
- have no cash value;
- cannot be exchanged for cash;
- cannot be combined with other promotions unless expressly permitted.
35.4. ITEMVENDOR may refuse, cancel, withhold or withdraw promotional or loyalty benefits obtained or used through fraud, manipulation, multiple-Account abuse, circumvention of eligibility requirements, exploitation of technical errors or material violation of the applicable promotional conditions.
35.5. ITEMVENDOR may modify or discontinue promotional campaigns, loyalty benefits or rank-based rewards for future transactions. Changes will not retroactively remove a promotional benefit already validly applied to an accepted Order.
35.6. Promotional credit, if issued, is provided without payment by the Customer, is valid for the period disclosed when it is issued, cannot be topped up, transferred or withdrawn, and does not constitute a customer wallet, deposit or stored-value product.
35.7. Promotional credit does not replace any refund or reimbursement required by applicable law. Where the Customer is entitled to a monetary refund, it is paid in money to the original payment method unless the Customer expressly agrees to accept promotional credit instead.
36. Privacy and Personal Data
36.1. ITEMVENDOR processes personal data in accordance with its Privacy Policy and applicable data-protection law, including the GDPR.
36.2. Personal data may be processed where necessary for Account administration, Order fulfilment, payment processing, customer support, fraud prevention, security, legal compliance and dispute handling.
36.3. ITEMVENDOR may share personal data with payment, fulfilment, verification and other service providers where reasonably necessary for these purposes and in accordance with the Privacy Policy.
37. Governing Law and Jurisdiction
37.1. These Terms and contracts concluded under them are governed by Hungarian law.
37.2. This choice of law does not deprive a Customer who is habitually resident in another EEA state of the protection afforded by provisions that cannot be derogated from by agreement under the law of that state.
37.3. A Customer may bring proceedings against ITEMVENDOR before the courts of Hungary or before the courts of the Customer’s place of domicile.
37.4. ITEMVENDOR may bring proceedings against a Customer only before the courts of the Customer’s place of domicile.
37.5. Nothing in this Section affects the Customer’s right to use out-of-court complaint and redress procedures under Section 24.
38. Contract Language
38.1. The contractual language for Orders placed through the English-language version of the Website is English.
38.2. ITEMVENDOR may provide translations for convenience. Unless a translated version is expressly offered as a contractual version, the English version governs.
38.3. This Section does not deprive a Customer of any mandatory language protection that cannot lawfully be excluded under the law applicable to that Customer.
39. Assignment and Subcontracting
39.1. ITEMVENDOR may subcontract the performance of its obligations to Fulfilment Providers but remains fully responsible towards the Customer for that performance.
39.2. ITEMVENDOR may transfer its rights and obligations under these Terms to another entity as part of a merger, reorganisation or transfer of business, provided that this does not reduce the Customer’s rights under these Terms or under applicable law. ITEMVENDOR will inform Customers of any such transfer in advance where reasonably practicable.
39.3. The Customer may not transfer contractual obligations under an Order without ITEMVENDOR’s prior written consent where the transfer would create a material security, fraud, compliance or fulfilment risk. This does not restrict any transfer or assignment of statutory rights or claims that applicable law permits the Customer to make.
40. Entire Agreement
40.1. These Terms, together with the Refund, Cancellation, Withdrawal and Conformity Policy, the Product page information and any Product-specific terms displayed at checkout, form the contractual framework governing the relevant Order. The Privacy Policy separately explains the processing of personal data and does not create additional contractual obligations except where these Terms expressly state otherwise.
40.2. This Section does not exclude or limit the Customer’s ability to rely on pre-contractual information provided by ITEMVENDOR, which forms an integral part of the contract, or on any statement made fraudulently.
41. No Waiver
41.1. Failure or delay by ITEMVENDOR in exercising or enforcing any right under these Terms does not constitute a waiver of that right, and any waiver relating to a particular event does not apply to any subsequent event unless expressly stated otherwise.
42. Severability
42.1. If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision does not affect the validity or enforceability of the remaining provisions, to the extent the Terms can continue in effect without it. The invalid provision is replaced only to the minimum extent permitted by law.
43. Survival
43.1. Provisions that by their nature are intended to continue after Account closure, cancellation or termination remain in effect.
43.2. This includes, where applicable, Sections 21, 25, 30, 31, 32, 37 and 42.
44. Changes to These Terms
44.1. ITEMVENDOR may revise these Terms to reflect legal or regulatory changes, Product or Service changes, security requirements, payment-provider requirements or operational changes.
44.2. Each version of these Terms states its effective date.
44.3. Updated Terms apply to Orders placed from their stated effective date.
44.4. Terms applicable to an already accepted Order are not changed retroactively unless the Customer expressly agrees or the change is required by applicable law.
45. Electronic Communications
45.1. ITEMVENDOR may provide Order confirmations, contractual notices, security communications and other Order-related information electronically, including by email.
45.2. Customers must provide and maintain accurate and current contact information and are responsible for ensuring that communications sent to the contact details provided in their Account or Order can be received.
46. Contact Information
Questions, legal notices and customer support requests may be directed to:
ITEMVENDOR (Bikkes Renáta E.V.)
Postal address: 1101 Budapest, Kőbányai út 43.A 3/13, Hungary
Email: [email protected]
Telephone: +36 30 733 1937
Website: https://itemvendor.com
Full trader identification is set out in Section 1.2.
47. Final Provisions
47.1. These Terms apply together with mandatory consumer law and may not be interpreted to remove rights that cannot legally be waived.
47.2. Where a provision grants ITEMVENDOR discretion, that discretion must be exercised in good faith, proportionately and consistently with applicable law.
47.3. Where legally required for immediate digital supply or early commencement of a Service, the Customer’s applicable express request, consent and acknowledgement are collected during checkout and confirmed under Section 12.5.
47.4. By creating an Account or placing an Order, the Customer agrees to these Terms subject to all mandatory rights granted by applicable law.